--- url: https://docs.sunlicense.com/guide/help-center.md --- # Help center **Tools › Docs** is your help center: guides for your buyers, written with SunLicense AI in Markdown and published on your customer portal. Customers read it at `portal.sunlicense.com//docs` (or `/docs` on your [own portal domain](/guide/customer-portal#your-own-domain)). They don't need to sign in, and it works on every plan, with or without the customer portal switched on. ::: tip Experimental Docs is experimental and off until you turn it on: open **Tools › Docs** and press **Turn on** (needs `docs.write`). While it's off, the help center isn't online and the AI doesn't answer from it. It works together with [Support tickets](/guide/support-tickets), which you turn on by itself. ::: The [AI answers](/guide/ai-answers) your customers get come only from the pages you publish here. ## Spaces and pages * A **space** holds one product's help, or general help. Create one from the empty page or ⋯ › **New space**; it starts with an *Introduction* page. * **Pages** form a tree in the list on the left. Use a page's ⋯ to add a page under it, move it up or down, move it into the page above, or out one level (up to 4 levels). * ⋯ › **Space settings** renames the space, changes its address and description, or hides it. A hidden space stays in the dashboard, and the AI doesn't use it. ## Writing with AI Docs starts from AI. **New page** asks what the page should explain: write a few lines (the steps, the commands, what to watch out for) and press **Write with AI**. SunLicense AI writes the page from your notes, your product's description and the titles of your other pages, as a **draft**. It never invents commands, links or prices: where it needs a fact you didn't give, it leaves a placeholder in `[brackets]` for you to fill in. **Start blank** makes an empty page instead. On any page, **Edit with AI** changes the draft as you ask ("add a troubleshooting section for Linux", "make the steps shorter"); **Undo** on the notice puts it back. A new space can write its *Introduction* from a few lines about the product. Each draft or change counts as one [SunLicense AI](/guide/sunlicense-ai) message. Nothing reaches customers until you publish. ## Writing Pages are Markdown: `##` for a heading, `-` for a list, `**bold**`, ` ``` ` for code, `>` for a tip. The toolbar adds them for you. **Preview** shows the page as customers will see it. * **Images**: use the toolbar's image button, or paste or drop a screenshot into the editor. Images are shrunk to fit (900 KB each, 50 MB for the whole help center). PNG, JPEG, GIF and WebP only. * **Links** to other pages: `[Install](guides/install)` (space/page) or `[Install](install)` (a page in the same space). * Headings become anchors (`#clear-the-cache`), so a link can point at a section. Your edits are saved as a **draft** as you type. Customers see nothing until you press **Publish**. After that, the page shows **Unpublished changes** until you publish again. ## History ⋯ › **History** lists every time the page was published (the 20 newest). **Restore** puts that version back in the draft; publish it to show it to customers. ## Settings ⋯ › **Help center settings**: * **Help center on**: off hides it from customers and from the AI. * **AI answers**: SunLicense AI answers customers' questions at once, with Ask AI on the help center and `/ask` in Discord, and offers a ticket when it can't help. Off, customers search the pages. See [AI answers](/guide/ai-answers), which also explains **Suggested** pages: drafts of the pages your customers' questions show are missing. * **Title**: shown at the top, instead of your organization's name. ## Plans | | Free | Lite | Standard | |---|---|---|---| | Help center pages (drafts included) | 100 | 250 | Unlimited | ## Who can do what Every member can read the help center in the dashboard. Writing, publishing and removing pages needs `docs.write` (Owner, Admin, Support, Developer).