Refund policy

Effective date: 14 October 2026

All payments for SunLicense are final. We do not offer refunds or credits.

SunLicense Cloud is free during the open alpha, and the Free plan stays free afterwards, so you can try every core feature before you pay anything. Because of that, paid subscriptions are not refundable.

What this means

• No refunds for subscription fees, renewals, upgrades or add-ons, in full or in part.
• No pro-rated refunds or credits if you cancel, downgrade, stop using the Service, or your account is closed partway through a billing period.
• No refunds for unused time, unused quota or unused seats.
• Automatic renewals are not refunded. Cancel before the renewal date if you don't want to be charged again. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for.
• Accounts suspended or closed for breaching the Terms or the Acceptable use policy are not refunded.

Billing mistakes

If we charge you by mistake, for example a duplicate charge or a charge after you cancelled in time, email [email protected] within 30 days of the charge with the invoice or receipt. We will reverse charges that were our error. This is a correction, not a refund.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer; most billing problems can be fixed by email. If a chargeback is filed for a valid charge, we may suspend the account until it is resolved.

Your statutory rights

Nothing in this policy limits rights you have under laws that cannot be excluded by contract. If such a law entitles you to a refund, we will honour it.

Your customers' refunds

This policy covers payments you make to SunDevs for SunLicense. It does not cover the software you sell to your own customers. Your refund terms with your customers are your own. If you refund one of your customers, you can revoke their license in the dashboard so the refunded copy stops working.