Emails to your customers
SunLicense can email your customers their license key, in your branding. More emails (renewals, revocations, expiry reminders) and a page to edit them are on the way.
The license key email
Your customer gets their key by email when:
- Your team issues a license with Email the key to the customer ticked. The box is in the Issue license dialog; it's ticked by default, and the dashboard remembers your choice. Licenses issued through the API, the CLI or Discord only send it when asked to (
"emailKey": trueonPOST /api/v1/licenses). - A buyer pays on a store that doesn't show them your key: Tebex, Ko-fi, Stripe, WooCommerce, and Lemon Squeezy when it uses SunLicense keys. Stores that already show the key don't trigger an email: Gumroad, Lemon Squeezy and Payhip with their own license keys (it's on their receipt), BuiltByBit and Voxel Shop downloads (it's in the file), SpigotMC (the plugin fetches it), and the redeem page (it's on screen).
The email names the product and policy, shows the full key and its expiry date (in your organization's time zone), and tells the customer to keep it private. It's sent once per license.
To stop sending it, open Settings → Branding and switch off License key for new buyers under Customer emails. It's on until you do.
Who it's from
| Free and Lite | Standard with Hide SunLicense branding | |
|---|---|---|
| From | "Acme via SunLicense" <[email protected]> | "Acme" <[email protected]> |
| Footer | "Sent with SunLicense" | Nothing from SunLicense |
"Acme" is the name customers see on your Branding page. Your logo heads the email, and on Lite and Standard your accent colour, support links and email footer appear too.
Replies go to the support email on your Branding page (Lite and Standard). Without one, the email has no reply address and tells the customer to keep it, so set a support email if you want to hear from buyers.
Emails come from our domain, so they pass SPF and DKIM checks. Sending from your own domain isn't available yet.
Limits
To protect delivery for everyone, each organization can send a number of customer emails per day (UTC):
| Free | Lite | Standard |
|---|---|---|
| 50 | 500 | 2,000 |
Over the limit, emails that day are skipped, not sent later; the license itself is issued as usual. If you need more, contact us. Addresses on domains reserved for examples and testing (like example.com or .test) are skipped too, since they would only bounce.
SunLicense only emails customers as part of a license you issued or a purchase you sold, never marketing, and never to an address you type in to send something.