Help center

Tools › Docs is your help center: guides for your buyers, written with SunLicense AI in Markdown and published on your customer portal. Customers read it at portal.sunlicense.com/<your-address>/docs (or /docs on your own portal domain). They don't need to sign in, and it works on every plan, with or without the customer portal switched on.

Experimental

Docs is experimental and off until you turn it on: open Tools › Docs and press Turn on (needs docs.write). While it's off, the help center isn't online and the AI doesn't answer from it. It works together with Support tickets, which you turn on by itself.

The AI answers your customers get come only from the pages you publish here.

Spaces and pages

• A space holds one product's help, or general help. Create one from the empty page or ⋯ › New space; it starts with an Introduction page.
• Pages form a tree in the list on the left. Use a page's ⋯ to add a page under it, move it up or down, move it into the page above, or out one level (up to 4 levels).
• ⋯ › Space settings renames the space, changes its address and description, or hides it. A hidden space stays in the dashboard, and the AI doesn't use it.

Writing with AI

Docs starts from AI. New page asks what the page should explain: write a few lines (the steps, the commands, what to watch out for) and press Write with AI. SunLicense AI writes the page from your notes, your product's description and the titles of your other pages, as a draft. It never invents commands, links or prices: where it needs a fact you didn't give, it leaves a placeholder in [brackets] for you to fill in. Start blank makes an empty page instead.

On any page, Edit with AI changes the draft as you ask ("add a troubleshooting section for Linux", "make the steps shorter"); Undo on the notice puts it back. A new space can write its Introduction from a few lines about the product.

Each draft or change counts as one SunLicense AI message. Nothing reaches customers until you publish.

Writing

Pages are Markdown: ## for a heading, - for a list, **bold**, ``` for code, > for a tip. The toolbar adds them for you. Preview shows the page as customers will see it.

• Images: use the toolbar's image button, or paste or drop a screenshot into the editor. Images are shrunk to fit (900 KB each, 50 MB for the whole help center). PNG, JPEG, GIF and WebP only.
• Links to other pages: [Install](guides/install) (space/page) or [Install](install) (a page in the same space).
• Headings become anchors (#clear-the-cache), so a link can point at a section.

Your edits are saved as a draft as you type. Customers see nothing until you press Publish. After that, the page shows Unpublished changes until you publish again.

History

⋯ › History lists every time the page was published (the 20 newest). Restore puts that version back in the draft; publish it to show it to customers.

Settings

⋯ › Help center settings:

• Help center on: off hides it from customers and from the AI.
• AI answers: SunLicense AI answers customers' questions at once, with Ask AI on the help center and /ask in Discord, and offers a ticket when it can't help. Off, customers search the pages. See AI answers, which also explains Suggested pages: drafts of the pages your customers' questions show are missing.
• Title: shown at the top, instead of your organization's name.

Plans

	Free	Lite	Standard
Help center pages (drafts included)	100	250	Unlimited

Who can do what

Every member can read the help center in the dashboard. Writing, publishing and removing pages needs docs.write (Owner, Admin, Support, Developer).