Customer portal
The customer portal is a page where your buyers help themselves: they sign in with the email they bought with, see their licenses, show or copy a key, free a machine, download an offline license file, claim a purchase from one of your stores and keep their details up to date. It shows your branding, and with white-label nothing of SunLicense.
The portal is on the Lite and Standard plans.
Turn it on
Open Settings → Customer portal, switch Customer portal on and save. The page shows your portal's address:
https://portal.sunlicense.com/your-organizationThe last part is your organization's short name. Link the address from your store page, website, Discord or emails. Turning the portal off signs everyone out of it at once; your customers' licenses keep working either way.
How customers sign in
- They open your portal's address and enter the email they bought with.
- We email them a sign-in link, from your name and in your branding. It works once, for 15 minutes.
- The link opens the portal, signed in. The session lasts while they use it (up to a week) and only in that browser tab: closing it signs them out.
The sign-in page never says whether an email has licenses, so it can't be used to find out who your customers are. A blocked customer, or one on an organization-wide blacklist, gets no link and is signed out at once. Each address can ask for 5 links an hour, and a bot check protects the form.
Sign-in links count towards your daily customer email limit. They are always sent; there's no switch for them.
Sign in with Discord
If you allow it, customers can also sign in with Discord. That works for customers whose Discord account is already linked: linked in the portal's profile, or by claiming a license in your Discord server. A customer whose Discord email is verified and matches their purchase email is linked the first time.
What customers can do
You choose these under What customers can do:
| Action | What it does |
|---|---|
| Show the full license key | Keys are masked (AX8P-XXXX-XXXX-XXXX) until the customer shows or copies one. Each time is logged. |
| Reset a machine | Frees a machine slot on their license so a new computer can use it, up to machine resets per customer per day (default 1, counted per UTC day; 0 turns resets off). Only on active licenses. |
| Download the offline license file | The signed offline file, when your plan includes offline licenses. |
| Claim a purchase | Adds a license bought through one of your connected stores, with the same proof as the redeem page (an order number and the email used, or the store's own proof). A license on another customer moves over only when that customer has no email (a store account only) or the same one. |
| Sign in with Discord and link it | See above. |
| Change their name and email | A new email is confirmed with a link sent to it; it changes when they open the link, unless another of your customers already uses it. |
The welcome text (plain text, up to 500 characters) appears on the sign-in page and above the licenses.
What you see
Everything a customer does in the portal (sign-ins, keys shown, files downloaded, machines reset, purchases claimed, profile changes) appears in the Activity list on their customer page, with the country it came from. We keep it for a year.
Privacy
The portal sets no cookies and runs no analytics or session recordings. Sign-in links are stored only as a one-way hash. Your customers' portal use is Customer Data that we process for you; see the privacy policy and the data retention policy.